So if you've ever wondered what my adorable little
Tuesday, August 21, 2007
Just in case you're curious
So if you've ever wondered what my adorable little
Vacuuming. Oh, the joy!
We took out the carpets in the bathrooms within a matter of days. The plan was to do the same in the kitchen, until we lifted it up and saw the disgusting linoleum underneath it. You know it's bad if the carpet suddenly seems like a great idea! A kitchen remodel has been on our to-do list for a couple of years, so we can't replace it yet. But we can't remodel the kitchen until we fix the foundation, which is a ways off, so here we sit in a carpeted kitchen.
With the amount of food small children eat, and the glee with which they fling it in many directions, you can imagine what the floor looks like at the end of the day! We have a good vacuum, a nice HEAVY vacuum, that does a great job of cleaning up. Whether it's the soggy Cheerios that Levi is slinging across the room, the Chicken Tarragon noodles that Aspen is busy shoving under her chair so she doesn't have to eat them, the crumbs under the table from when Jaden hid and ate the rest of the Chips Ahoy, or even the sugary, sticky powder that's everywhere because Kendra thought that Gatorade tasted better before you add water, my vacuum cleans it all. And oh, you haven't seen what a vacuum can do until you've used it to clean up the twenty pounds of flour that your children have used to turn the kitchen floor into a sandbox complete with shovels, pails, and a Tonka dump truck.
It's been a challenge, though, to get the kids to run the vacuum themselves. Andrew is ten, and perfectly capable of operating it. However, if you ask him, it may as well be hiking the Gobi desert. Once he realizes that the only way to get Lego Star Wars time is to hike that desert, he does a pretty good job. Jaden is eight, and while he misses a few areas, he can still manage a pretty decent job, once he's done rolling around the floor in agony because you've demanded such a hard task.
Kendra and Aspen can't quite vacuum, mostly because it's big and heavy and they don't have the strength to push it around. They're quite content to be the reason FOR the vacuuming instead. Kendra has an affinity for sweet, powdery things; if she thinks I have too much time on my hands, she is happy to provide additional tasks for me such as cleaning up the spilled hot cocoa packets, powdered sugar, the aforementioned Gatorade, or even chocolate pudding mix. Aspen will help Kendra eat the mixes, but she doesn't usually get them out on her own. Her taste runs more to frosting, cookies, dry cereal, marshmallows if she can find them, and candy. Of course, being the good big sisters that they are, they are diligently instilling in Levi the "sneak, eat, and run" skills they've spent so much time acquiring. Can't find Levi? Find his sisters, because he knows if he follows them around he'll eventually get food.
(And yes, to head off your questions, I do feed my children. On a regular basis. They even get dessert and are not sweets-deprived. Of course, if you ask THEM, you will probably get a different answer.)
To alleviate the constant work of getting out the vacuum, filling it with water, dragging it around the house, emptying the water container, and putting it back away--only to need it again 4.57 minutes later--Jeff found a lightweight, portable vacuum. It's pretty much a Dustbuster, with a long handle and a floor attachment. Aspen was thrilled. to. pieces. to bring home her vacuum. It had to be hers, she explained, because she could pick it up and push it around and it was just three-year-old size. She vacuumed everything she could find the first day it was here. All of the other kids wanted to try it too, because they couldn't let Aspen have all the fun, so each took a turn pushing the vacuum around.
Silly me, I actually thought for a few minutes that my floor might be cleaner because now my kids had a vacuum they liked to use. What's the downside to that, you may ask?
Aspen did such a good job of cleaning the kitchen floor that she didn't have anything left to vacuum. She didn't want to take it to another room, since she can't touch the plug by herself.
So she did what any self-respecting three-year-old would do. She took it upon herself to make sure that she would have plenty of things to vacuum up off the floor. Then she made sure that Kendra would have plenty of things to vacuum. And Andrew...and Jaden...and then out came the words I thought I'd never utter in my lifetime:
"Stop vacuuming! You are not allowed to vacuum the kitchen again today!"
Monday, August 13, 2007
Vacation! Or, perhaps not.
Jeff had to work in Albuquerque, so we left Dallas on a Friday and drove to New Mexico. We spent a weekend in Taos; a day hiking at Sandia Peak in Albuquerque--home of the world's longest tramway, a breath-taking 2.7 mile ride that has you dangling 945 above mountain canyons; three days in Snowflake, AZ visiting my sister and her 5 kids; another day in Albuquerque at Explora!, the most involved and interactive kids' museum I've ever seen; and then a long, leisurely drive along Historic Route 66 back through NM and OK and finally back to Texas.
My kids are huge fans of the Pixar film Cars. If you watch the extras on the DVD, John Lasseter (the director) mentions that the creators rented RVs and spent time driving the length of Route 66 while they were working on the story. Each character and building in Radiator Springs is based on a real person or place. We followed Route 66 and saw:
- The restored U-Drop-Inn in Shamrock, Texas, which in the film is Ramone's Body Shop
- The Wig-Wam Motel in Holbrook, AZ, one of only two remaining and the inspiration for the Cozy Cone Motel
- The leaning water tower in Groom, TX outside of Amarillo on which the Leaning Tower of Tires is based
- Cadillac Ranch, which shows up in the film as a backdrop of mountains (Cadillac Range)
- The original orange combine that's turned into Frank, the bull that guards the tractor cows
Aaaaaand of course we listened to the Cars soundtrack about thirty times along the way.
We made the drive from Albuquerque to Snowflake without Jeff. That in & of itself was an adventure! My sister's five kids are about the same age as my first five kids, so the three days there went by in a blur...eleven kids ages 4mo to 10, all inseparable and trying to cram in a year's worth of play into just a couple of days.
When we joined back up with Jeff back in Albuquerque, our original plan was to spend a couple of hours at a children's museum and then head out to a waterpark. The first exhibit we walked into was a giant marbleworks set. We spent an hour in just that section and still had to drag the kids out of there! By the time we'd been there for ninety minutes, we hadn't even made it past the second exhibit. We ended up scrapping the waterpark and spent seven hours at the museum, still didn't get to play with everything and only left because the museum closed and they had to kick everybody out. Had we known how much fun it was, we would've planned two whole days to spend there.
The drive home could have been as quick as ten hours if we'd pushed it really hard, but we stretched it out and took the long scenic road. We followed the old 66 road as much as possible and went through Oklahoma instead of heading straight back to Texas. Jeff is really a get-there-and-get-it-done kind of person, so taking the slow way home was quite an adjustment for him, but even he had to admit that seeing the old road and all of the abandoned (and in many cases, restored) buildings and places was really a fun thing to do.
I'm currently uploading and organizing our trip pictures onto my MySpace page. Probably won't blog a whole lot until I get caught up around the house. I have a heckalotta laundry to do...
Tuesday, July 24, 2007
TiVo is an evil thing.
I used to watch very little television. All of the good shows were either on during the time I'm putting my kids to bed, or they're re-aired in the middle of the night. I did make sure I could watch ER every week, but that was it. On the nights when I'd be up late with a baby, I usually ended up watching reruns of The Fresh Prince of Bel-Air on Nick at Nite. My kids didn't watch much TV, either. I'm pretty restrictive about what they're allowed to watch, so if we missed Zoboomafoo because we were out running errands, that was just tough cookies.
Once we got TiVo, though, all that changed. I discovered a whole new world of television, one I'd been missing out on for the last eight years. Shows like The Dead Zone, Deadliest Catch, and Third Watch. I got sucked into their web; the next thing I knew, I was recording every episode I could find. I wanted to know every detail of what was happening in these characters' lives, fictional or not! The longer we had it, the more shows I got attached to. Soon I was recording two episodes a day of Judging Amy just so I could get caught up on the seasons I'd missed.
It only got worse from there: Mythbusters, Bones, Ace of Cakes, Heroes, Psych, Friday Night Lights, heck, even Kyle XY. Over the summer, I added Traveler to my list, as well as the recent adds of Army Wives, Burn Notice, and Side Order of Life. It wasn't until this week that I had my first ever removal-from-my-Season-Pass-list-'cause-it's-not-worth-my-time show.
So I now have Season Passes for ten, that's right, TEN, one-hour shows that are currently airing new episodes. That doesn't count any of the shows on summer hiatus. If you count the shows that I'm recording in reruns, you can add another hour or two...OK, who am I kidding, an hour or four. Per day. And no, there is no way on earth that I have an extra twenty hours a week to watch television! But I can, because it's there, so I do. Heaven forbid I should miss an episode, because what if it contains some vitally important detail that I just HAVE to know or else the whole next show won't make any sense? My bedtime has moved from 10:00-ish to 12:30 or 1. I can't even use the whole "I'm nursing a baby to sleep" excuse, because Lily's a great sleeper and is out cold by 10:30 at the very latest.
And sadly enough, my kids' television watching has since doubled as well. We now have Noggin, which means that I have at least two episodes of Little Bear available at all times (to go along with the two episodes of Bob the Builder). My older three love Planet Earth, as well as Mythbusters, How It's Made, and Be the Creature, and who am I to deny them educational television? Instead of hearing "Sorry, kids, there's nothing on you can watch. We should play Uno or something," they get "OK, but only one Little Bear and one Be the Creature and then you're done."
If there's a TiVo 12-step program, sign me up. I'm an addict and I admit it. I'll start going to meetings right away so I can get away from this black hole I'm being sucked into.
But I can't start until after Friday. There's a new episode of Psych on. Oh wait, make that Sunday, because I have to catch the next Army Wives...
Sunday, July 22, 2007
3 weeks? Where did it go? Thoughts on a big family...
When I get home, do I remember any of them? Nope. Not a chance. Too much other stuff going on.
I've spent the last three weeks ferrying children to the swimming pool and trying to clean my house. Poof! Just like that, almost a month is gone since I've last posted. The more I think about it, the more I believe we're done having kids. Six is my limit! I can barely keep up with them!
It's interesting, though, to talk to other moms about family size. There are four comments that I hear constantly, after answering the question "How many kids do you have?" Most frequent? "Wow! How do you do it? I only have (2/3/4) and they drive me crazy! You must have so much patience!" Second is "Oh, do you homeschool?" Third, "Are you done? You must be done, right?" Last, but definitely not least, "You have your hands full!"
Oh, goodness, I know people are well-meaning and just trying to make conversation, but these questions crack me up. Let me give you the answers that I'd never tell someone in person:
1. What do you mean how do I do it? How do I not? I don't know how I make it through the day, I just do, because I have to. What's my alternative--making a dash for Mexico? Running off with the hot pool guy? Hmmm...that might work, if we had a pool guy. Heck, we don't have a pool yet. I may have to work on that.
And the other half of the question, What in the world makes you think I have a lot of patience? In fact, with six kids, why wouldn't you just assume that I'm a raving lunatic? 'Cause I am some days, you know. I'm far from the perfect mom. Just ask my kids! They'll be happy to regale you with stories of my not-so-great parenting moments. In fact, I'd assume that a mom of one child has to have more patience than I do. She can't say "Go play with your brother so I can get this laundry folded!" The thought that because I have more kids, I'm more patient, makes me giggle maniacally.
2. Homeschooling. Um, no. I have a lot of faith in the public school system here. It may not be perfect, but I don't know that I could recall the Pythagorean theorem if you paid me. Jaden, blesshisheartIlovehimdearly, has his father's personality in almost all respects. If I tried to homeschool that boy, we'd end up killing each other. At school, though? He's an angel, and on the honor roll. You think I'm a little nutty now, but homeschooling would end up with me locked in a loony bin somewhere.
3. Am I done? That's such a personal question! Why on earth would you ask someone that? Is it just morbid curiosity? My friends and family know that we are probably done adding to our family. Six is the number that feels right to both of us. Random strangers, though? None of your dang business, thankyouverymuch. While I won't lie to them and say No, I give them the same answer I've used for the last five years: "We're done for this year." They can infer whatever they want from that. It irks me to no end that people just assume that we MUST be done, because no one in his right mind would want more than that. (Want to know a secret? No one in his right mind would want more than two or three anyway. We've never claimed to be in our right minds. But it works for us.) Yeah, we're done, but it's because we want to be, not because you think we should be.
4. Duh. That is all.
I'm rarely snarky in real life, as much as I'd love to be. I say something bland like "Oh, no more patience than your average mom!" or "Homeschooling's just not for us." Now, though, you know what I'm really thinking. Best question to ask a mom? I don't think there is one. Just smile and say "You have a beautiful family," because every mother likes to hear that even if it's not true. If you can't manage that, just say wow, and stop. RESIST the urge to make inane comments that will just leave her shaking her head, silently laughing, and writing in her blog about the idiotic things she heard that day.
Monday, July 2, 2007
Is this really Texas?
We've had a drought for the last couple of years, though. Watering restrictions, boat ramps closing because the water level is too low, ponds drying up, all par for the course for the last couple of summers. The first summer I was here, it was 100 degrees on May 1st. I could count on the heat roaring in at full blast by the time school let out, before Memorial Day.
But you know what? Apparently a LOT of people prayed for rain, and all of their prayers are being answered. Right this very minute. It's the first week of July, in Dallas, and not only is the drought over,but people all over the state are being evacuated and losing their homes--not from wildfires, like the last couple of years, but because of flooding! There are pictures on the news every day of mobile homes floating away, creeks and rivers overrunning their beds, streets filling up, cars turned upside down and washed down the stream. This year's June ended up being the second-wettest June that Dallas has had. Ever! We got something like 10+ inches of rain; normal is about 2", and last year I think we had less than ½" total for the month. The ground is so saturated that there's just nowhere for the water to go anymore.
I love seeing the lightning storms, but I'm just blown away by how wet it is. Tomorrow night, Tuesday, is the big Addison fireworks extravaganza, and there is a very real chance that it will be rained out. And for the last six weeks, I've been planning a surprise birthday party for Jeff and Levi at the city Rec Center pool. I'm getting more and more worried that I'll have to cancel!
Honestly, if I didn't know better, I'd think I was still in Washington. At least there, I would've expected a rainy, wet summer with only a few sun breaks.
Monday, June 25, 2007
Why does it have to be a competition?
I'm a pretty laid-back parent,and my "parenting style" is a mix of attachment-parenting and not-so-attachment. I've breastfed all of my babies, use cloth diapers, wear them in a sling or a wrap, cosleep until about 12 months, and buy natural or organic foods whenever possible. On the other hand, I'm fully pro-vaccinations, I use a pacifier if they'll take it, put my kids in public school (gasp! The horror!), and let them have Otter Pops, cookies, ice cream, and even the occasional soda. I've noticed most of the Mommy Drive-By Snarkings are aimed at those who are at the other end of the spectrum from the AP parenting ideal, and since I'm firmly in middle ground I always figured I was safe.
Until last week. I took the kids to the community pool; since Lily doesn't get in the water yet, she was wearing just a pink diaper. A woman next to me, who we'll call Momzilla, asked me where I'd gotten her diaper, and after I answered her she sniffed slightly and said "Oh, I tried that kind once." Over the next five minutes, I got to hear all about the cloth diapers she uses and how much better and cuter they are than the ones I have. How she doesn't like all-in-one diapers (these actually aren't), how they take forever to dry (umm...no), ad nauseum.
I left the area and went to play with my kids. Upon returning to get Lily's wrap so I could have my hands free, Momzilla commented on that as well. I did notice that she was wearing a similar wrap, but my smile in seeing that we had something in common quickly disappeared she launched into a lengthy expostulation on why mine wasn't a "real" wrap. It was too stretchy, it wasn't long enough, it looked terribly uncomfortable, and I just wasn't doing it right. Although I tried to refute a couple of her comments at first, it became obvious very quickly that Momzilla wasn't listening, and nothing I could have said would have changed her opinions.
Thinking about it now leaves me with mixed feelings: half disbelief, and half the knowledge that had it happened to a friend while I was watching, I probably would have busted up laughing at her know-it-all attitude. It really was comical.
The kicker, though, came as I was getting ready to leave. She mentioned that I might want to wash Lily's two pacifiers before giving them to her, as her daughter had been playing with them and trying to give them to her baby. My jaw just about hit the floor. Ms. Going-for-the-Gold-in-Mommylympics was so concerned about the brands of cloth diapers and wrap I'm using, that she couldn't watch her own child long enough to keep her out of my things!
You know what's sad, though? As I told this story to a friend, she commented that the woman was probably trying to start a conversation or make a connection with me, but lacked the social skills to do so. She's probably right. My first thought when Momzilla started talking to me, was that it'd be nice to have a friend who also cloth-diapers and babywears, since that's not the norm here. Unfortunately, everything she said was so snobbish and superior, it left me unable to think of a single nice thing to say. I ended up not wanting to have anything to do with her.
I'm a little sad about that, but not enough to have a conversation with her again!
Tuesday, June 19, 2007
The Mom Workout™
She asked me how I stay fit and what I do for exercise. Let me describe my weightlifting and cardio exercises:
- Chase toddler and preschooler around the house for ten minutes trying to get sunscreen on both and swimsuit on the preschooler
- Run around like a madman trying to make sure I have towels, snacks, water, and all the kids are ready to go
- Arrive at 10, when the pool opens. If I don't get inside and get my stuff on a table in the first 5-10 minutes, I get no shade for the morning. Big incentive to hurry, so I'm walking fast or running as soon as I get out of the car.
- Unload stroller, buckle a squirming, unwilling toddler inside, then push stroller while carrying Lily's carseat, beach bag full of towels, diaper bag, bag of water bottles, and tote full of snacks
- Wrangle the same uncooperative toddler into a swimsuit
- Nurse an infant, holding her in one arm with a sling, while walking around the pool following toddler
- Work out the other arm when she switches sides
- Power-walk down the sidewalk, up a ramp, around a corner, and up to the front gate to catch toddler, who has decided to leave the pool while I'm changing infant's diaper
- Repeat this, doing laps two or three times, as toddler continues to test boundaries and assert his independence by going adventuring on his own
- Do several reps of lifting and carrying said squirming toddler, who does not want to return to pool, while still carrying infant
- When older child's swimming lesson is over, repeat initial uncooperative child routine while buckling toddler into stroller, since he has now decided he doesn't want to leave after all
- Trek back to car while carrying infant carseat, bag of now-heavy-and-sopping-wet towels, slightly-lighter-weight bag od water bottles, and empty bag of snacks
- Wrestle toddler back into a diaper while trying to hold him onto the car seat so he doesn't fall
- Work out arm muscles by buckling five children into carseats in five minutes or less, because you have to rush to pick up another child from somewhere else
- Repeat routine daily
Who needs to go to the gym? I've got the perfect workout already.
Thursday, June 14, 2007
How to relax
Need a little peace and quiet in your life? I did, so when Lily needed to be fed, I let the kids watch Little Bear on the TiVo and settled down in my room to feed her. The kids love Little Bear, even Andrew and Jaden, although they'd rather eat a mouse than admit it to their friends! And since Lily usually nurses for 20-30 minutes, it gave me just enough of a break.
So if you want to relax a little bit, here are some additional pointers besides turning on the television:
Don't assume that because your children watched Little Bear without moving from the couch last week, it will also work again this week. Be sure to not leave the cinnamon-sugar shaker within reach of your 3-year-old. If you do, you will find half of it poured out on the recliner. Thankfully, though, you'll only half to clean up that half, because the other half has been consumed.
Don't lose the Dustbuster. If you forget where you've put it, you'll have to spend several minutes looking for it. While you're wasting this valuable time, don't forget to not leave the Windex sitting on your bathroom counter. Despite the fact that you've turned the nozzle off, your oh-so-helpful 3-year-old will turn it back on so that your almost-2-year-old can Windex your mirror for you. While he's at it, he will also spray everything on your counter. If you happened to leave your makeup bag out, or your hairbrush, they will be so clean and smell just like a shiny mirror!
And as you head for the kitchen to get paper towels, don't leave your 3-year-old unsupervised again. And don't leave your Swiffer sitting next to the washing machine. This will result in an unusable Swiffer, because while you are headed to the garage to lood again for the Dustbuster she will be busy tearing the rubber padding at the end into several pieces.
Whatever you do, don't give in to the urge to scream. DO call your husband at work and tell him you need a break .
And don't cry when he brings you two dozen roses when he comes home.
Tuesday, June 12, 2007
Self-induced insomnia
Cranky toddler who won't go to bed? Not this time; he's sound asleep. Newborn who wants to nurse every two hours? Nope, she's crashed. This time, it's my own fault. Jeff is gone again, this time to Webelos camp with Andrew, and so I am putting off bedtime for far too long. It's nothing new, this happens every time he takes a trip, but I have a hard time making myself go to bed when I'm going to bed alone. And no, the two or three kids who will end up smothering me and stealing blankets and pillows before 6am don't count.
I talked to him today, and guess what? He's bored! Why does that excite me? Because this is a man who is nearly physically incapable of doing nothing. He is always on the go, always has things he needs to/wants to/should be doing. When we went to my mom's farm for vacation a few years ago and stayed for four days, he just about climbed the walls because there was nothing to do. He needs this: time to relax, time to unwind, time to not be stressed.
He did mention today that his wireless card works all the way out there, and since he has his laptop he could be doing work. I'm tempted to tell him NO WAY, but if I tell him not to work it'll probably just make him want it more, so I'm going to leave it alone.
He'll sit around and do nothing probably right about the same time I start going to bed at a decent hour on my own. Can you spell n-o-t-g-o-n-n-a-h-a-p-p-e-n?
Monday, June 11, 2007
Insert title here
Jeff left today to go camping with Drew. It's a Webelos outing, from today until Wednesday night. After a hectic week and an even busier Saturday, it feels like I haven't seen him or spent time with him in forever. I've fallen asleep on the couch with Lily almost every night this week, which doesn't help matters! Sunday mornings aren't much better, since Jeff leaves at 7:15 while I'm just barely out of bed by that time if I'm lucky. (Okay, okay, it's usually closer to 8:30 by the time I manage to get up...some of you know me far too well.) To add insult to injury, we've both been sick this week. When neither of us feels very good, it can make for some pretty irritable conversations.
I'm thrilled that Jeff is going camping with Andrew, since I'm not comfortable with Drew being gone that long without a parent, but as soon as he walked out the door today I felt so sad. He left straight from church, after the first part of the service, and it was difficult to just sit there with people all around me and not cry. It was like I didn't have a friend in the world. I felt absolutely ridiculous; I'm an adult, not a little girl who's losing her best friend, and he's only going to be gone for three more days, for heaven's sakes.
And then I thought about a young mom who attends our church whose husband died when she was 7 months pregnant with their first children--twins. The twins are now a month old or so, and she's raising them with her parents' help. That was enough for me to give myself a good swift kick in the pants and stop feeling sorry for myself.
Doesn't stop me from missing him, though.
My second thought for today, somewhat related but not really: Why do we worry so much about appearances? I was holding myself together by a thread today, trying not to lose it in the middle of Sunday School, but why not just let myself cry? Why do so many women feel like they have to appear as the perfect person, wife, mother, homemaker, the perfect anything? There are exactly three women here (in Dallas) that I can talk to when it feels like I'm about to fall apart. I have many other friends, but I don't ever let them see my weak spots or my struggles or when I'm about to lose it. And because I can hide my flaws, parenting or otherwise, very well, they have a much higher opinion of me and of my parenting skills than I do. Which makes it even harder for me to admit just how much I struggle sometimes or how hard it is to keep everything together.
There are several youngish moms, like me, who I talk to at church, go to playdates with, have long discussions with in the mothers' lounge, who I can talk to when I'm happy and everything is going well. But I'd never in a million years dream of calling any of them and saying "I have a killer migraine, I can barely think, and there are ten loads of laundry that need to be folded and I don't know what to do about dinner or getting Jaden to his baseball game. Help!"
Is it because I'm afraid I'll appear as less than the perfect mom? Because I don't trust them to still be my friend when they've seen me at my worst?
And if all of the moms are making sure that everyone else sees their good sides and holding in the rest, aren't we just artificially increasing the pressure that all of us are under to continue to hold up those perfect appearances?
I don't know. It makes my head hurt to think about it too much. Especially because it's after 1:00 in the morning, and I really need to go to bed. In my less-than-perfect bedroom, in my not-spotless house with a few dishes in the sink and two loads of laundry waiting to be folded and toys not picked up in the TVroom. OK, it's really three loads.
Hopefully this week will be better.
Friday, June 8, 2007
The boy is determined, I'll give him that.
"Hi Daddy! Ere going?"
And the longest, "Hot milk. Peese. Oooookay! Beeep!" Beep, of course, being his name for the microwave.
He's been getting better at pronouncing things, and in the last month has added many new words to his vocabulary. He's also gaining confidence and is willing to try saying new words, where before if you asked him to repeat something he'd just smile and shake his head.
So today I decided to try to get him to say his brothers' and sisters' names. A-doo (Andrew) was the first name he learned after Mama and Daddy, so Andrew felt pretty special, but I figured he could probably at least attempt the other kids by now. He's been calling Aspen "Buddy" for a few weeks, and he can say Lily now too.
The conversation went like this, as he was playing with his blocks:
"Levi, can you say Andrew?"
Big smile. "A-doo."
"What about Jaden? Can you say Jaden?"
He concentrated for a minute and said "Jay!" I could tell by the look on his face that he was proud of himself.
"Good job! Can you say Kendra?"
He didn't say anything for a minute, then "A-doo?"
"No, Kendra. Ken-dra."
He tried again, but I don't think I could repeat what he said. It's a hard name for a one-year-old, though, so I didn't push it at all.
"OK, Levi, can you say Aspen?"
Big grin again. "Buddy!"
"No, can you say Aspen? Aspen?"
"Buddy!"
"OK, Levi. One more time. Say Asp....en."
He looked at me very seriously, as if to say "Duh, mom," and very slowly said "Bud....dy."
Point taken. I'll leave it alone!
Tuesday, June 5, 2007
Misunderstandings, or, An Exercise in Customer Service Idiocy
Usually.
I understand that CS people have a script to follow that tells them the steps to take and questions to ask the caller. But are people really so dense that they are incapable of deviating from it, or at least recognizing when the problem doesn't fit the script?
Case in point:
Jeff's employer instituted Flexible Spending Account credit cards this year. The idea behind it is great: you use the card for medical expenses, and it's deducted from your FSA balance instead of having to pay for things and wait for reimbursement. The small print mentions that "some transactions may require additional substantiation and submission of receipts for verification of medical appropriateness." The theory is great, but the practical application, not so much. For the first three months of the year, they required paper copies of receipts and insurance information for Every. Single. Stinkin'. Transaction. Gee, it's a charge that equals my copay amount, charged from my doctor's office, Hey! Let's get a receipt because she's obviously spending that on haircare! Or the $647 spent at the orthodontist's--you know that's gotta be a clothes shopping spree. But I digress...
One of the charges from January, at the dentist's office, required paper substantiation. Apparently we missed that email, so nothing was submitted. After April, that charge was considered ineligible and counted as an overpayment on their part, which we must compensate for by submitting unreimbursed claims that will total or exceed that amount. I called customer service today to find out what additional paperwork we needed to submit besides the insurance verification.
Customer Service employee: "How may I help you?" Very strong accent. I really don't know how much of the problem was idiocy vs a language barrier.
Me: "I need to find out what paperwork I can fax with the insurance information for the Jan. 4th charge so that it can be classified as an eligible charge."
CS: Yes, that charge has been labeled as an overpayment. One moment please while I do some addition.
(I'm wondering what addition she needs to do, but can't ask because I'm on hold.)
CS: You need to submit additional claims for $71.86 to complete the overpayment amount.
Me: Huh? No, I need to know what paperwork I have to send in.
CS: The paperwork should accompany the additional seventy-one dollar claim.
Me: 71 additional dollars of what? The claim I'm referencing is a charge for $350, January 4th, at Dr. Dentistname.
CS: Yes, that is an overpayment.
Me: I know that. What I'd like to know is what paperwork I can submit so that it's no longer considered an overpayment and ineligible. It was a legitimate charge.
CS: Ma'am, you need to submit $71 more.
Me: (Thoroughly confused by now) More of what? More charges? You're not answering my question!
CS: (Very slowly, as if she's talking to a child, which is infuriating in & of itself) Would you like me to explain it again?
Me: Yes, because obviously I'm missing something.
CS: Your overpayment amount is not complete and you need to submit another $71.
Me: I don't want to submit another $71, I want to clear up the charge that was classified as ineligible so that it's reflected as eligible and not an overpayment.
CS: Yes. Your account will remain in overpayment status until you have submitted unreimbursed claims of $71.86.
Me: (Silence while I contemplate banging my forehead against the wall, which could possibly prove more productive.) You. Are. NOT. Answering. My. Question.
CS: What is it that you don't understand? You are in overpayment status.
At that point, I bit my tongue to prevent myself from saying what I was thinking, and calmly asked to speak to a supervisor, since she and I were clearly talking about two different things.
Guess what? The supervisor understood exactly what I was asking, provided me with the correct information, and even spent ten minutes researching the claims history to see if anything had been submitted that was missed. Looking back at the conversation, it's easy to say that I should have just asked for a supervisor after the first two minutes, but I honestly thought that if I explained what I was asking for, she'd understand what I was saying.
Nope.
Saturday, June 2, 2007
Recipe for insanity
1 husband out playing racquetball
1 toddler who refuses to keep his diaper on
1 newborn who has a stuffy nose and doesn't feel good
1 3yo with a cold who won't leave the baby alone
1 6yo who's tired and cranky
2 boys who would much rather watch the Discovery Channel than do chores
1 mom who just doesn't have enough hands
Mix well and marinate for two to three hours. Add a liberal sprinkling of laundry and a dash of we-need-lunch-now.
Results guaranteed or your money back!
:)
Friday, June 1, 2007
New blog!
I'd post something witty and amusing, but it's one o'clock in the morning. Witty and amusing goes to bed at 11:30, while I'm stuck awake with a not-tired 3yo. I put Kendra, Aspen, and Levi into drop-in care Thursday morning so that I could take care of some appointments. Great idea, yes, but they have a naptime after lunch in daycare. Apparently it's state-mandated; who'da thunk? Aspen gave up her nap well over a year ago, but she fell asleep while on her cot. Her little "take-home" note says she slept for two hours. A two-hour nap, for a non-napping child who's a night owl by nature, means that she won't be sleepy anytime soon.
Me? I've been ready to crash for three hours and am fighting off sleep, but you don't just go to bed with a three-year-old wandering the house! Locking her in her room isn't an option, and Jeff is in Houston again, so we can't trade shifts. I'd be perfectly fine with putting her to bed and letting her be mad until she falls asleep. Unfortunately, she's a screamer, and since tonight that would mean waking up five other sleeping children, I'm just not going to go there.
An all-nighter it is, then! We have a winner! **dingdingding**